How to Resolve Interdepartmental Conflicts: Strategies for Healthcare Teams

Diane Salter, MSN, RN, CPAN, NE-BC

Director of Surgical Services
WellSpan Health/Ephrata
Community Hospital
Ephrata, PA, USA

Independent Contractor
Healthy Workforce Institute

Diane has been a nurse for 23 years. She has her BA degree in biology from Lafayette College in Easton, PA; her BS in Nursing from York College of Pennsylvania; and her master’s degree in Nursing Administration and Leadership from Chamberlain College of Nursing. She holds professional certifications in perianesthesia nursing and as a nurse executive. Throughout the years, she has also served as an adjunct faculty member at York College of Pennsylvania. She was the nurse manager of the post-anesthesia care unit and short-stay unit at WellSpan Health York Hospital in York, Pennsylvania for almost 10 years. Diane is currently the Director of Surgical Services for WellSpan Health Ephrata Community Hospital in Ephrata Pennsylvania and an Independent Consultant with the Healthy Workforce Institute.

Mary Kaminski, DNP, APRN, NNP-BC

Manager, Nursing Health Care Education 
Abbott Nutrition Health Institute 
Columbus, OH, USA

Mary Kaminski, DNP, APRN, NNP-BC, is the Manager for Nursing Health Care Education for Abbott Nutrition Health Institute (ANHI) and a Neonatal Nurse Practitioner (NNP). Dr Kaminski received her MS in perinatal nursing from the University of Illinois at Chicago and her doctorate of nursing practice (DNP) from The Ohio State University. She has been working in the field of neonatal nursing for over 30 years. She has worked as a clinical nurse specialist, program manager, and clinical nurse educator. Mary developed the NNP certificate program at then Columbus Children’s Hospital and went on to teach at The Ohio State University for over 12 years in their NNP Program. She has helped over 250 students become NNPs over her career. Mary has been an active volunteer on the national and local level for the National Association of Neonatal Nurses (NANN) and NANNP (National Association of Neonatal Nurse Practitioners). She is an accomplished author, having contributed to peer-reviewed journals and textbook chapters. Her interests include NNP education and professional development, Persistent Pulmonary Hypertension (PPHN), and the surgical neonate.